Gravity Hookah – The Ultimate Smoking Experience

Shipping and Returns

We offer free worldwide shipping on all purchases exceeding $50.00 worldwide. If your order is valued less than $50.00, we require a small $5.95 shipping fee.

Delivery Time= Processing Time + Shipping Time

Processing time –All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping time – Many factors can affect transportation time. We make every effort to ship your product out as soon as possible within the time frame that is listed on each product page.

• USA: 2-3 weeks*
• UK: 2-3 weeks*
• Europe: 3 weeks*
• Canada: 3 weeks*
• Middle East: 3-4 weeks*
• Central Asia: 3 weeks*
• Australia & NZ: 2-3 weeks*
• South America: 4-5 weeks*

* The estimated delivery times are “estimates” based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smoothly as possible, but in case of late delivery – we do not issue a refund.

When your order is sent, you will receive a tracking number in your email. If you have not received it, or have another problem, contact info@airbask.com and we will help you as soon as possible!

Return & Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Need help?

Contact us at info@airbask.com for questions related to refunds and returns.